Legal
Privacy Policy
Your privacy matters to us. This Privacy Policy explains how we collect, use, and look after your personal information when you visit or buy from the Still Counts website, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). By using this site, you agree to the practices outlined below.
Information We Collect
When you visit our website, place an order, request a guide, join our mailing list or contact us, we may collect:
- your name
- email address
- shipping and billing address
- payment details (processed securely by third-party providers)
- any information you choose to share with us when contacting us
We may also collect information about how you use our website, including pages viewed, products viewed, interactions with the site, device and browser information, IP address and information about how you arrived at our website. This information may be collected through cookies, pixels and similar technologies.
We only collect what we need to provide our products and services.
How We Use Your Information
We use your information to:
- process and fulfil orders
- communicate with you about your purchase
- provide guides, resources or other content you request
- send you marketing emails where you have chosen to receive them respond to enquiries
- improve our website and services
We may use website and browsing information to understand how our website is used, measure the effectiveness of our marketing and provide more relevant advertising.
We don't sell or trade your personal information.
Emails and Communication
If you choose to join our mailing list or request content where the form explains that you will also receive emails from Still Counts, we may send you occasional updates, news and information about our products and resources.
You can unsubscribe at any time using the unsubscribe link in our emails.
Third-Party Services and Overseas Disclosure
We work with trusted service providers that help us operate our website, process payments, fulfil orders, communicate with customers, analyse website activity and manage marketing. These may include Shopify, Klaviyo, Google and Meta. Some providers may process or store information outside Australia and their handling of information is governed by their own privacy policies and applicable privacy laws.
Cookies, Analytics and Advertising
Our website uses cookies, pixels and similar technologies to help the site function, understand how visitors use it and measure the effectiveness of our marketing.
We use services including Google Analytics and Meta technologies such as the Meta Pixel and Conversions API. These services may collect or receive information about your interactions with our website and purchases and may use that information for analytics, measurement and advertising purposes.
Where applicable, information may be shared with these providers to help match website activity with their platforms and measure the effectiveness of our advertising.
You can manage your cookie preferences using the Cookie Preferences link on our website and you may also be able to manage advertising preferences directly through the relevant platform.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. No method of transmission over the internet is completely secure, but we do our best to look after your information.
Data Retention
We keep your personal information only for as long as we need it, to provide our services or to meet legal, accounting, or reporting requirements.
Your Rights
You can ask to access, correct, or request deletion of your personal information, subject to legal and operational requirements. To do so, contact us using the details below.
Making a Complaint
If you have concerns about how we've handled your personal information, please contact us first, we'll do our best to resolve it. You can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
Contact
If you have questions about this Privacy Policy or how your information is handled, you can contact us at: